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How to UNBUNDLE Your DSL


  1. Contact your telephone provider and request to have your DSL service changed to "Naked DSL" or "dry/naked loop".
    Note: Once you do this your phone line and your internet connection will no longer be bundled together.

  2. Your DSL provider will assign a new phone number to your DSL connection and your existing phone number will become a stand alone line. This enables you to switch your current phone line to us your primary phone service without losing your DSL connection.

  3. Do NOT cancel your existing phone line. For your phone number to be transferred to us, it must remain active with your current provider until the transfer is completed.

PHONE & DSL PROVIDER
BELL SYMPATICO
BC's TELCO
ALLSTREAM/ MTS
***ALIANT
PRIMUS
a
Coverage Area
ON, QC
AB, BC, QC
-
-
-
Provider Type
CONS/BUS PROVIDER
CONS/BUS PROVIDER
BUS PROVIDER
CONS/BUS PROVIDER
CONS/BUS PROVIDER
Contact #
1-866-404-5744
1-866-468-3587
1-888-811-6301
1 800 563 8700
1-800-806-3273
Contact Dept.
Internet Without a Phone line / Dry Loop
IVR Select Residential Inbound
Internet Services
-
Sales department
Request Process
Customer calls and requests to have a "dry loop" internet connection.
Customer calls and requests to have DSL service without a local line.
Customer has to call in and request "non dedicated" ADSL. If the customer is on the hi-speed DSL package for $64, the service will have to be upgraded to "Small Business" ADSL for $170/month or to "T1" for $750/month
Customer calls and requests to have a "dry loop" internet connection.
**Primus will not provide "DRY" DSL service without a phone line. The customer can port their telephone number, but will have to cancel hi-speed service and sign up with a different ISP.
Monthly Charges DSL/PHONE
Phone charged separately
Phone charged separately
N/A
Phone charged separately
-
Monthly Charges DSL
First 12 months $39.99 Thereafter $44.95
$29.95 (1st 3 mths) $34.95
-
$39.95
-
Monthly Phone Charge*
(Basic/Unlimited)
$28.70/$53.63
(6 features)
$24.90/$44.86
(10 features)
N/A
$24.90/$38.95
(7 features)
$29.95/$54.95
(9 features)
Cost to Unbundle DSL
None
None
$50 one time installation fee
None
None
Internet Service Interruption When Unbundling
24 hours
4 - 5 business days
Dependent on order
None
-
Time Frame for Unbundling
3 bus days
24 - 48 hours
10 bus days 2 months
4 - 5 bus days
M F
8am 7pm
Hours of Operations
M F
8am 7pm
24/7
-
M F
8am 7pm
M F
8am 9pm
*Note: Telco phone charges above exclude long distance plans and applicable taxes.