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DVoice Remote Assistance DVoice Join Session

Important: Only click the button if you have been asked to do so by a CSR.
There is no CSR available to assist at the moment. If you are on the phone with a CSR they will be logged in to help you momentarily. If you arrived at this page without speaking to a CSR please contact us to arrange a remote assistance session.

Beta version

Remote Assist

In order to help customers better and faster, we are proud to offer our Remote Assist Interactive Support tool:

  • Remote Assist is easy to use - sit back and let us do the work.
  • Remote Assist is secure - all sessions are encrypted and protected from prying eyes.
  • Remote Assist does not install itself - the tool runs through your browser using a JAVA plug-in. JAVA is a trusted plug-in from SUN Mircosystems and is pre-installed on most computers.


Instructions

Remote Assist is very easy to use.

Before starting your session, you should already be on the phone with one of our support agents. Then, follow these steps:
Step Action Result
01 Click Join Session Join Now
02 If you do not have JAVA™ Follow the install prompts If you do not have JAVA™ Follow the install prompts
03 Digital Signature is Verified, click Run Digital Signature is Verified, click Run
04 If you see a firewall alert click Unblock or Allow If you see a firewall alert click Unblock or Allow
05 Click Accept to our disclaimer to proceed Click Accept to our disclaimer to proceed
06 Enter your Name or Company Enter your Name or Company
07 An agent will assist momentarily, you may chat via text An agent will assist momentarily, you may chat via text